FAQs

I have received a shipping notification but my order has still not arrived; when should I expect it?

USA orders

Your order will be sent by tracked USPS Airmail and should arrive within 5-7 working days. Please note that for large orders, you may receive your order in multiple packages due to the weight limitations of USPS Airmail. At busy times of year there are sometimes delays to Airmail deliveries. Please allow 21 working days before reporting a package as lost in transit.

UK orders

We despatch UK orders by Royal Mail First Class post, which usually takes 1-2 working days. On some occasions First Class parcels can take up to 14 working days to arrive; if your order has still not been delivered after this much time please contact us for assistance. If you have ordered multiple items for UK mainland delivery, your order may have been sent by a courier service automatically. Our courier service usually takes 1-2 working days to deliver, and will require a signature on arrival.

Western Europe

Your order will be sent by First Class Airmail and should arrive within 3-7 working days. Please note that for large orders, you may receive your order in multiple packages due to the weight limitations of Airmail. At busy times of year there are sometimes delays to Airmail deliveries.  Please allow 21 working days before reporting a package as lost in transit.

Rest of World

Your order will be sent by First Class Airmail and should arrive within 5-7 working days. Please note that for large orders, you may receive your order in multiple packages due to the weight limitations of Airmail. At busy times of year there are sometimes delays to Airmail deliveries. Please allow 21 working days before reporting a package as lost in transit.

I need an item urgently; is there a faster shipping service available?

At this time, for most destinations we do not have a faster shipping service available. If you are in the UK, please contact us; we may be able to quote for a courier delivery for a small additional charge.

I need to know whether an item is in stock.

All of the products available in the Hue Shop are in stock and ready to ship next working day.

I have been refunded, when should this be processed?

If you have received a refund notification, we will have processed this immediately. In some cases card issuers can take up to 7 working days to process refunds back to a credit/debit card. Paypal refunds should be immediately visible in your online Paypal account.

Do the website prices include taxes?

The website prices are inclusive of all applicable sales taxes for the selected economic region (including VAT). If you are a European business customer, please contact us with your European VAT number to receive a full invoice. Some countries impose their own charges on packages arriving from overseas; please note that we have no way of calculating these charges in advance and customers are responsible for import duties, tariffs, and taxes levied by their country's customs authorities.

For the full website Terms and Conditions, please click here. For the Privacy Policy, click here.